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FTITIL

Project, SLA, Asset, Trouble Ticketing, Helpdesk, Problem/Incident Management and Cataloging

FTITIL is a suite of applications aimed at implementing IT software tools in an organization to achieve the ITIL defined best practices.

It automates processes for help desk, hardware configurations, asset monitoring, software licenses, tasks, projects, installed locations, SLAs and much more.

Packages of the FTITIL centralize the user data, IT teams, service request history, hardware and software inventory, projects in progress, service catalogs, and location installations into a single, easily accessible, user-friendly web interface.

These packages can be implemented separately or as an enterprise suite for IT services in the organization. Each of these packages caters to a set of IT support requirements. The modules interact with a centralized database repository system that acts as the key to providing consistent information across the different domains of IT services within an organization.

Modules of FTITIL:

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AidIT DB
FTITIL is built around a repository data management system that enables an organization to create catalogs and manage incidents, inventories, solution etc.

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AidIT Support System
AidIT implements the best ITIL practices by creating Helpdesk, Incident management, Problem management and Change management in an organization.

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Customer Care System
Managing customer profiles, preferences and incident occurrences along with the products, systems and equipment being used becomes streamlined and easier with the CCS module of FTITIL.

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Project and Inventory Management
Planning, organizing, securing and managing resources to ensure successful completion of specific project goals and objectives while maintaining clarity of the ultimate picture.

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