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Customer Relations Management

CRuMs - Making consistent Service Levels possible

CRuMs is a completely web-based, modular solution that is by design customer-centric, ready-to-deploy, and completely customizable as per an organization’s unique requirements or working needs. It offers a comprehensive approach for customers to create their own work flows depending on their environment and business needs. These process flows can be edited, changed or modified by users without a need for technology experts or customization.

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Bridging the Gap

CRuMs is much more than a simple CRM solution. Realizing the need of most large organizations through discussions, analysis and study of system implementations in financial institutions, CRuMs has been developed as " The Solution " for addressing the core problem being faced by most companies, i.e. bridging the isolated systems by removing manual and scheduled, partial interactions while overcoming the limitations of legacy and un-customizable systems".

During the course of many years of providing (Analysis and Research Based) solutions, Future Technologies has developed highly professional and competent teams for handling a variety of tasks involved in the process of business automation.

Modules of CRuMs:

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Customer Profiling
Customer Profile module is a data model extension that stores . . . More »

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Ticket Management
a comprehensive solution for managing leads, requests and complaints . . . More »

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Campaign Management
Dial out listings, emails, or SMS messages that enable users to . . . More »

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Help Desk Catalogues
With CRuMs help desk repository and catalogs, users get a clear idea of . . More »

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Cross-Sell Farmework
All required tools for creating a comprehensive cross sell frame work. . More »

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